Shipping policy

Last updated: October 1, 2026

Order processing

Orders ship within 1–2 business days (Monday–Friday), not counting weekends or US holidays. During Black Friday/Cyber Week, right after holidays, and while we're at conventions, processing can take an extra business day. We'll post a notice on the site when we expect delays.

Shipping rates

Shipping costs are calculated at checkout. Any free shipping offers and the order minimums that apply to them are shown at checkout. Once an order is handed to the carrier, delivery times are up to the carrier, and we aren't responsible for carrier delays, except as described under Guaranteed services below.

Guaranteed services

If you paid for a carrier-guaranteed service (such as USPS Priority Mail Express or a guaranteed FedEx service) and it arrives late, contact us. Once the carrier approves the claim, we'll refund the shipping cost. International shipments aren't eligible, because customs can delay them.

International shipping

We don't currently ship to the United Kingdom or the European Union.

Standard international orders ship twice a week, on Tuesdays and Fridays. If a holiday falls on one of those days, we ship the next business day. Expedited international orders ship within 1 business day. Standard international delivery usually takes 4–10 weeks and can take longer if a package is held in customs.

Customs, duties, and taxes

International shipping rates cover postage only. We can't calculate customs duties, VAT, or import taxes in advance, and you're responsible for any charges your country applies.

Addresses and returned packages

Please double-check your shipping address before you order. We can't change an order once it ships. If a package comes back to us because the address was incorrect or incomplete, or because it was refused or unclaimed, we'll refund the order minus the original shipping cost. To receive the items, you'll need to place a new order. If an order that shipped free is refused or returned to us, the cost of that shipment will be deducted from the refund.

Damaged, defective, or wrong items

Email info@norsefoundry.com within 30 days of delivery with your order number and photos. We review each case, and approved replacements ship at our cost, usually by an expedited service.

Cancellations

You can cancel an order within 1 hour of placing it by emailing info@norsefoundry.com with your order number. After that, we'll try to stop the order but can't guarantee it.

Returns and refunds

See our Refund Policy.

Contact

Questions? Email info@norsefoundry.com.