Shipping policy

Shipping Timeframe

We ship all orders within 1 business day (Monday - Friday) from when the order is placed. We observe all national holidays and days that USPS is not open and do not ship on weekends. 

Some delay will occur during conventions we will have a notification at the top or bottom of the page of any delays. We ask for one additional business day after any closed holidays and during Black Friday / Cyber week due to high volumes of shipments.
  • For calculated shipping rates:Shipping charges for your order will be calculated and displayed at checkout.
  • Free shipping:We offer free domestic shipping on orders of $50 or more.

NOTE: We are not responsible for shipping carrier delays.

 

International Shipping Policy

International shipping is rated at 4 - 10 weeks. Please be advised both US and the incoming customs office has the right to hold a package for any reason for up to 10 weeks and can delay this estimate if it is held. We do not guarantee any of international shipments we can only provide estimates due to this. 

All non expedited international shipments are processed on Mondays and Fridays only. During any holidays we will push the day by one day forward or backward to allow for 2 shipments of international orders to be shipped per week. Expedited international shipments will be processed within one business day of the order being placed.

If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

NOTE: We are not responsible for shipping carrier delays.

VAT And Other Customs Fees

We do not have the ability to calculate and/or pre-charge VAT and other customs fees that your country may or may not charge you. Our international shipping fee is a flat rate fee that only covers the postage to make it to you. Any fees that occur for customs, VAT and other taxes will be the responsibility of the buyer. Please check your local countries rates and requirements to get an idea of what you may owe.

 

Refunds Policy

We accept returns up to 30 days from delivery date, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@norsefoundry.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original mode of payment within a certain amount of days.

 

Return To Sender Policy

Any shipment that is returned to sender is not subject to a refund of the shipping fees. Furthermore any Free Shipping shipment that is returned due to rejection, invalid or incorrect address is subject to an invalid shipment fee. 

If you would like us to reship the product, please repurchase the product and update your address. 

We will not reship any return to sender shipments for free due to an address or rejection error. We are not responsible for any lost or destroyed shipments that are not returned by the carrier due to a return to sender, rejection or incorrect address return.