Refund policy

Last updated: October 1, 2026

Return window

You can return items within 30 days of delivery. To start a return, email info@norsefoundry.com with your order number before sending anything back. Returns sent without contacting us first may not be accepted.

Condition

Items must be new and unused, in their original packaging, with proof of purchase. Returns that arrive used, damaged, or without their original packaging may be refused or charged a restocking fee.

Items that can't be returned

Final sale items, gift cards, opened mystery products, and custom or personalized orders.

Return shipping

For returns where nothing is wrong with the item, you pay for return shipping, and the original shipping charge isn't refunded. If an item arrives damaged or defective, or we sent the wrong item, we cover the replacement and its shipping (see below).

Where to send returns

Once we've approved your return, send it to:
Norse Foundry
286 American Greeting Card Rd
Corbin, KY 40701

We recommend a trackable shipping service. We can't accept packages sent cash-on-delivery or with postage due.

Refunds

Once we receive and inspect your return, approved refunds are issued to your original payment method within 3–4 business days. Your bank or card issuer may take additional time to post it.

Exchanges

To exchange an item, return the original for a refund and place a new order.

Damaged, defective, or wrong items

Please check your order when it arrives. If anything is damaged, defective, or wrong, email info@norsefoundry.com within 30 days of delivery with your order number and photos. We'll make it right, and replacements ship at our cost.

Cancellations

You can cancel an order within 1 hour of placing it by emailing info@norsefoundry.com with your order number. After that, we'll try to stop the order but can't guarantee it.

Contact

Questions? Email info@norsefoundry.com.