If you purchase a shipping option of FedEx or UPS and the package is delayed past the delivery time from of that service YES you can get a full refund. Please email us at email@example.com we will process it with the carrier and give you the refund within 2 business days once its processed. Please note that we will file the paperwork for the guarantee and provide the refund when the carrier provides it. We normally do not have any issues with these refunds but cannot offer a refund if the carrier declines it for one of their policies (Natural Disaster, Wrath of God, etc)
Please keep all packaging that came with your purchase, email us photos of the damage to firstname.lastname@example.org and we will ship you out replacements of whatever is damaged in shipping. Most of our shipments are insured so we do ask for photos so we can apply for insurance.
Unfortunately since the fees associated with shipping are non refundable unless the item doesn’t arrive within the set time period or the item is damaged we will not be able to refund you for any expedited shipping costs. We do offer free shipping on all orders if you are unsure if you will like the product. However anything expedited will be at the cost of the buyer and no refundable.
Most conventions are all hands on deck for us so we normally are not shipping during a convention. We do have some limited shipping abilities during a convention please contact us at email@example.com to see if your items are available through these routes. All expedited shipping will be shipped upon our return.
30 Days from the date of purchase. All items must be returned brand new in unused condition with all original packaging. Any return that does not include packaging or is damaged will be subject to a restocking fee and/or rejection at the cost of the buyer to send the item back to them.